SHIPPING

• We ship within Singapore only.
• Exclusions: We do not deliver to PO Boxes or restricted areas (e.g., army camps, airports, offshore islands). Such orders may be cancelled and refunded.
• Customers bear all re-shipping costs resulting from incorrect or incomplete addresses.
• You will receive an email once your order has shipped. Delivery times are estimates and subject to stock availability.
• We are not liable for delays caused by third-party delivery services.
• A $2.18 handling fee applies to orders under $16.35 ($15 excl. GST).

Self Collection

• Location: 1091 Lower Delta Road #03-04, Singapore 169202
• Hours: Mon–Fri (8:30am–12:30pm, 1:30pm–5pm)
• Closed on weekends and Public Holidays.
• Please refer to your invoice for collection date and other details.

Local Courier

• Tracking number: Yes
• Delivery lead time: 2-3 working days
• Shipping fee: $7.63 (incl. GST) Free shipping for stamp & seal orders above $59.95 ($55 excl. GST).

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TERMS & CONDITIONS

By using www.anderstore.com.sg and making a purchase, you agree to the following terms and conditions. Please read them carefully.

Orders & Personalization

• We reserve the right to cancel and refund orders at our discretion.
• Products are available while stocks last. If an item is unavailable, you may choose to wait for a restock or receive a refund.
• Custom Orders: Customers are responsible for the accuracy of all text and images. We are not liable for replacement costs resulting from customer errors.

Inaccuracy Disclaimer

• We reserve the right to correct typographical errors or inaccuracies regarding descriptions, pricing, and availability without prior notice.
• Actual product colours may vary slightly due to screen settings and photographic lighting.

Price & Payment

• All prices are in Singapore Dollars (SGD), include GST, and exclude postage (calculated at checkout).
• Payments are securely processed via Stripe. We do not store credit card data.
• Orders will only be processed upon successful payment verification.

Replacement Policy

• All items are inspected before shipment. If you receive a defective product, please contact us within 7 days of receipt with your order number, name, address, and photos of the defect.

• Replacements are only considered for physically damaged or incorrectly packed items. We do not offer exchanges for different products.
• Customers bear the cost of returning items to us. We recommend using registered mail, as we are not responsible for lost return parcels.
• Replacements are issued on a one-for-one basis once the original item is returned in its original condition.
• If the item is no longer in stock, a refund will be issued.
• All replacements will be sent to customers via SingPost Ordinary Mail service only.

Copyright

• All content, logos, and product designs are the property of Ander Marketing Pte Ltd and may not be used or copied without permission.